• profile-picture
    ✨ How to get better support! ✨
    Keymaster

    Hi,

    We’re in GMT +6 and we aim to answer all questions within 24 hours (Monday to Friday between 10:00 AM – 06:00 PM). In some cases, the waiting time can extend to 48 hours.

    Support requests sent during weekends or public holidays will be processed on the following Monday or the immediate business day.

    Before asking for Themeum products support we request that you read our documentation- https://www.themeum.com/docs/

    We are continuously adding new articles, posts and improving existing ones as Themeum products are cyclically being updated. If you don’t find an answer in the doc, feel free to ask your question in the support forum (before submitting a query, please select your product category). Including screenshot and screencast will help us provide a more appropriate solution.

    Thank you all for using our products and we look forward to answer your queries as quick as we can.

    Fahim Murshed
    Support Engineer
    Themeum

    1 Replies

The topic ‘✨ How to get better support! ✨’ is closed to new replies.