faqs - Themeum

All the common questions and answers

General Questions

What is the refund policy of Themeum?

We have a customer friendly 30-day* refund policy. But you can not ask for a refund claiming a feature that your purchased theme or plugin doesn’t include. Read our refund policy.

Do your themes support RTL?
What is your free product support policy?
Do you have any installation or setup service?
Why should I have a registered account on your website?
Are your themes widget ready/shortcode supported?

Account Questions

Can I share my username and password with your staffs?

Yes, you can. But we recommend you not to share your live website’s password with anybody. You can share password of your demo website.

How to recover my Themeum account password?
How to download the product?

Pre-Sale Questions

Do you provide documentation and support?

Yes, all of our themes are well-documented, and we provide awesome support for our themes.

How long do I have support access?
How can I benefit from support and theme updates?
Do you provide customization?
Do you have an affiliate program?
For how many websites can I use the theme(s)?
Are the themes Search Engine Optimized?
Which browsers do you test the themes on?
How can I use a discount voucher?
Which payments do you accept?