Frequently Asked Questions - Themeum

General Questions

What is the refund policy of Themeum?

We have a customer friendly 30-day* refund policy. But you can not ask for a refund claiming a feature that your purchased theme or plugin doesn’t include. Read our refund policy

Do your themes support RTL?

Yes, all of our paid themes support RTL.

What is your free product support policy?

Regardless of you have a paid product or free product, you must use the contact form to communicate with us for all kinds of issues, questions and instructions. You can also post on WordPress.org forums or our Facebook groups.

Do you have any installation or setup service?

Yes, we offer free installation service for each of our products. This service includes installing our own products only. We can import dummy data if you want. No other products from a different party would be included in the service. You can use the contact form to request an installation.

Account Questions

Can I share my username and password with your staffs?

es, you can. But we recommend you not to share your live website’s password with anybody. You can share password of your demo website.

How to download the product?

If you purchase any of our products, you need to download that product to use. To download the product purchased, you have to first login to the themeum site. Then go to My Account > Download. There you can find a download section. If you face any problem, please feel free to contact our support team.

How long do I have support access?

If you purchase a lifetime plan, you will have access to support and updates as long as the products exist on the market. Other plans include 1 year update and support. It is calculated from the day of purchase.

Other Questions

Do you provide customization?

We do not have the resources to help you with customizations at this moment. You may hire a developer from a marketplace and we can help with information to get started.

Do you have an affiliate program?

Yes, you can find more details on the Affiliate Information Page.

Which payments do you accept?

We accept PayPal, Stripe, Visa, MasterCard, Discover and American Express.