Our effort to make our customers satisfied is untiring. But regardless of what we provide, you may not be satisfied as a customer. Having that in mind, we offer refunds on some conditions. Our refund policy is as follows.
Cases we offer refund
- If the product you purchased is completely non-functional.
- If we fail to respond to your support post in 48 hours (business days only).
- If the main product description does not match what it actually offers.
Cases we don’t offer any refund
- You have changed your mind about an item.
- You bought an item by mistake and the product(s) was sent/already downloaded by you.
- It has already been 30 days after you have purchased our product.
- We don’t offer any refund for any item that you buy/bought at a discounted price. The items you buy at a special price (e.g. promotions/discounts) will not be eligible for refunds too.
- We don’t offer refund for any feature you ask that is not listed in our product description. (N.B: It is best for you to check the feature list and if the product has any demo preview, then check it too)
- We do not offer any custom work. Anything extra you need will have to be done by you or any third party you hire. No refund will be issued on such a ground.
Last updated on November 21, 2018. Themeum reserves the right to change or modify the above contents any time without any prior notice.