Terms and conditions
We reserve the right to change and modify terms and conditions at any time without any prior notice.
All our free downloadable products are available for direct download after login. All paid downloadable products can be downloaded upon purchase. Paid products will be accessible for download after payment is received and verified. To process our payments we use PayPal, Stripe, MasterCard, Visa, American Express and all major credit cards. You must agree with their terms and conditions before paying for any of our products.
Your purchase information will be emailed to the email address. You need to open an account with our site to download any of our products (free or paid). There are some cases that your payment is not successfully done and then we have to review and process download information manually. So, delays can be as long as 1 hr up to 24hrs depending on the situation and extent of investigation required after a fraud alert has been activated.
All themes and plugins are designed to be compatible with the latest available version of WordPress. Themeum themes and plugins support the latest modern web browsers including (but not limited to) Chrome, Safari, Firefox and Microsoft Edge.
Product updates are available to our paid users up to a certain period of time mentioned in the product description. But you can still use installed products (themes and plugins) even when your support validity expires.
Yes, you are allowed to modify any of our products according to your requirements. However, please note that before you modify, check documentation page and ask us on the forum if there is an easier and better way to achieve what you want to do.
Themeum members are responsible for all contents posted on forums and activity that occurs under their accounts.
We reserve the right of blocking your user account immediately if we know about such unacceptable behaviors.
If you create an account on the Themeum website, you are responsible for maintaining the security of your account, and you are fully responsible for all activities that occur under the account and any other actions taken in connection with the account. You must immediately notify Themeum of any unauthorized uses of your account or any other breaches of security.
Product Licensing and Usage
Once you have downloaded our product, you may contact us for support via forum and we will do our best to resolve your issue. We will try to provide a solution via the forum for smaller bug fixes, after which we will update the core product. Theme and plugin support is offered to customers via forum only. Support requests made by email, tweet, facebook comment or any other method in most cases will be redirected back to the forum.
If your support requires additional modification of the product then you have two options:
- Wait for further development of the product.
- Or hire an expert (we do not provide any customisation service).
Please also check our support policy section where we’ve described details about our support system.
Free downloads are available after signing in. However, all of our customer purchases can be pending for manual anti-fraud check up to review of payment system. You will receive a detailed email about your payment. Anti-fraud check occurs due to the growing number of fraudulent transactions from persons who are not actual cardholders of the credit cards used during purchases. Customer account can be suspended for manual anti-fraud check for 24 hours, also it can be suspended for a longer term for more investigations.
Themeum reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, any product (or any part thereof) with or without notice.
We have a customer friendly 30-day refund policy. But you can not ask for a refund claiming a feature that your purchased theme or plugin doesn’t include.
Themeum products are provided “as is” without warranty of any kind, either expressed or implied. Each of the Themeum products are guaranteed to function correctly upon proper installation, activation and option configuration of the product in the latest stable WordPress version which theme/plugin was dedicated to. Themeum cannot and do not guarantee compatibility with any 3rd party plugin – as there are simply too many plugins to support. Please ensure that the browsers you use will work with the themes/plugins as we cannot guarantee Themeum.com themes/plugins will work with all browser combination.
In no event shall our juridical person be liable for any damages including, but not limited to, direct, indirect, special, incidental or consequential damages or other losses arising out of the use of or inability to use our products.
We are not licensed to provide stock images and certain true-type fonts (TTF) that might be used on any or all of the provided products. These require you own or purchase from their respective owners. The images/videos we show in the demo versions of our products are totally for demonstration purpose, you are not allowed to use them in production sites.
Our company reserves the right to change or modify current Terms and Conditions with no prior notice.
The term “Lifetime” refers to the lifetime of the Product. It does not mean the buyer’s lifetime or any other assumption of the term. The product lifetime is not defined at the time of purchase. Themeum reserves the right to announce the end of Lifetime of a product any time within 30 and 90 days prior notice to the Customer.
Last updated on May 17, 2019. Themeum reserves the right to change or modify the above contents any time without any prior notice.